There are four phases to the Black-eyed Susan interior design experience: design exploration, design concept, design development, and installation. We give you the details and time estimates for each phase, but remember, these vary from project to project. We’re client-centric like that! What gets delivered each and every time we reveal a final design? Pure style.

design exploration (2-4 weeks)

meet a designer

Get face to face time with a designer from our team! When you book a complimentary 30 minute appointment at the design studio, one of our designers will get to know you and your project. This is a great option for clients who have never worked with an interior designer before.

initial consult

We’ve met you: now it’s time to meet your space. The initial consultation is the starting point for clients who are ready to begin! Define your goals for the project, along with budget and timeline expectations. Make sure to share any preexisting pieces that should be incorporated in the final design. Filling out this client questionnaire is half the battle!


It’s getting real! We’ll deliver the retainer proposal with a preliminary project schedule. Our attentive office staff will help you get the paperwork taken care of, including the service contract and retainer payment.

design concept (2-4 weeks, can vary)

project launch

This on-site appointment is when your design team will take measurements and reference photos. They’ll cover style and color preferences or ideas. Send us your ideabooks and Pinterest board links. What inspires you? How can your space help shape your lifestyle? Make sure we get to hear your dislikes!

style presentation

The initial style presentation will wow you with 2-3 fully completed room design options. Our design vision for your project comes to life with color palette and fabric recommendations, furniture options, draperies, art and lighting. Space planning lets you envision the interior design look to help inform decision making, along with optional 3D rendering. The design concept proposal includes project specifications and timing to deliver the optimal function for each room at the right budget. Note: We’re super proud of our personalized work. The design process will vary based on the scope of the individual client project.

design development (8-12 weeks, or up to 14 months)

interior finishes, color palettes, furniture & major accessories

In a series of in-person meetings, phone calls and emails, you’ll review and approve design selections and product order budgets. Your designer’s project manager will direct the collaborative process of updating you on purchases and followup decisions. Note: Project timeline and budget can be impacted if scheduled meetings or approval deadlines aren’t met. 

installation (8-12 weeks for receiving, 1-5 days for installation)

order receiving

Our all-inclusive service for each client includes white-glove shipping and handling. Order inspections help with quality assurance and pieces are securely stored until final installation, all for a seamless experience.

final install & project completion

It’s what you’ve been waiting for! The final installation is the reveal of your new interior design, from painted walls and furniture placement to draperies and artwork. Finishing touches are perfectly placed for your approval. Get ready to love where you live!

“The designers and staff at Black-eyed Susan were a pleasure to work with. We recently purchased a home in Newtown which needed a complete overhaul. Juliana is a gem! She advised us on everything from paint colors to carpets to placement of home decor and we are thrilled with the results! I would highly recommend the team at BES.”

Elizabeth Powell